Legal
Privacy Policy
How FASTINOV processes and protects personal data across its website, products and professional communications.
FASTINOV respects your privacy and is committed to protecting your personal data. This policy explains how FASTINOV processes personal data when you visit the QUICKprep website, contact us, or communicate with us about our products and services.
1. Controller and contact details
The data controller is FASTINOV, S.A.
UPTEC Corporate campus Science and Technology Park
Rua Alfredo Allen
4200-135 Porto
Portugal
Email: info@fastinov.com
FASTINOV has not appointed a Data Protection Officer. Privacy questions and requests to exercise data protection rights may be sent to the email address above.
2. Personal data we collect
Depending on how you interact with us, we may collect your name, professional email address, institution or organisation, country, professional role if provided, message or enquiry content, records of communications, marketing preferences and technical information such as IP address, browser information and website usage data where applicable. Please do not submit patient data or other sensitive clinical information through the contact form.
3. How we use your data
Enquiries and related business communications
We use contact details and enquiry information to respond to requests, provide information about QUICKprep and other FASTINOV products, arrange meetings or demonstrations, prepare proposals, follow up on the enquiry, and maintain records of the resulting professional or commercial relationship. Enquiry data may be stored in FASTINOV's CRM.
The legal basis is FASTINOV's legitimate interest in responding to professional enquiries and managing business relationships or, where applicable, taking steps requested before entering into a contract.
Marketing communications
We use contact details for general news or marketing communications only where you have separately and voluntarily opted in. Marketing consent is recorded separately from the enquiry, together with the consent timestamp and source. Submitting the contact form does not constitute consent to unrelated marketing communications. You can withdraw consent at any time by unsubscribing or contacting us.
Website operation and security
We may process limited technical data to operate and secure the website, prevent abuse, diagnose technical problems, and maintain appropriate security records. The legal basis is our legitimate interest in operating a secure and reliable website and, where required, compliance with legal obligations.
Analytics
Where analytics cookies or similar technologies are used, they are managed through the website cookie controls and our Cookie Policy. Non-essential analytics technologies are used only in accordance with applicable consent requirements.
4. Legal bases
Depending on the circumstances, FASTINOV may process personal data on the basis of steps taken at your request before entering into a contract, performance of a contract, legitimate interests, your consent, or a legal obligation. Where we rely on legitimate interests, we consider whether the processing is necessary and whether our interests are balanced against your rights and reasonable expectations.
5. Retention
We keep personal data only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, regulatory, accounting or dispute-resolution requirements.
As a general rule, enquiry records that do not lead to an ongoing relationship are reviewed for deletion or anonymisation after 24 months. Records connected with an active customer, distributor, partner or commercial relationship may be retained for the duration of that relationship and an appropriate period afterwards. Marketing-consent records are retained until withdrawal or for as long as needed to demonstrate consent and manage unsubscribes. Technical and security records are retained only for the limited period needed for their security purpose.
6. Recipients and processors
Personal data may be accessed by authorised FASTINOV personnel and service providers acting on FASTINOV's behalf, including providers of website hosting, email delivery, CRM storage, analytics, cloud infrastructure, IT and security services. FASTINOV requires processors to provide appropriate contractual and security safeguards. We do not sell personal data.
7. International transfers
Some service providers may process or store data outside the European Economic Area. Where this occurs, FASTINOV will use an appropriate GDPR transfer mechanism, such as an adequacy decision, Standard Contractual Clauses or another lawful safeguard. Information about the safeguards applicable to a particular transfer may be requested from info@fastinov.com.
8. Your rights
Subject to the conditions in the GDPR, you may request access to your personal data, rectification of inaccurate data, erasure, restriction of processing, or object to processing based on legitimate interests. You may also request data portability where applicable and withdraw consent at any time where processing is based on consent. To exercise your rights, email info@fastinov.com. We may need to verify your identity before acting on a request.
9. Right to complain
You have the right to lodge a complaint with a supervisory authority. In Portugal, this is the Comissão Nacional de Proteção de Dados (CNPD).
CNPD
Av. D. Carlos I, 134, 1.º
1200-651 Lisboa
Portugal
10. Security
FASTINOV uses appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, disclosure or access. Access to enquiry and consent data is limited to authorised people and service providers who require it for legitimate business purposes. The contact form is intended to be submitted over HTTPS.
11. Cookies and third-party websites
Our website may use essential cookies required for technical operation and, with consent where required, analytics or other non-essential cookies. Further information is available in the Cookie Policy and through the website's cookie settings.
The website may link to external websites, including scientific publications, regulatory resources and partner websites. FASTINOV is not responsible for their privacy practices, which should be reviewed separately.
12. Changes to this policy
We may update this policy to reflect changes in our services, website, legal requirements or processing activities. The current version and its update date will always be published on this page.
Last updated: 4 September 2026